You may ask Boomax AV Rental, Inc. (“Boomax”) to delete personal information associated with your WhatsApp conversation and our WhatsApp Message Bridge.
How to submit a deletion request
- Email rentals@boomaxavrental.com.
- Use the subject line WhatsApp Data Deletion Request.
- Include your name, the WhatsApp phone number used to contact Boomax, and a short description or approximate date of the conversation so we can locate the correct records.
- Do not send passwords, one-time codes, full payment-card numbers, or unrelated sensitive documents.
If needed, we may ask for limited additional information to reasonably verify that the requester controls the relevant phone number or is otherwise authorized to make the request.
What we will delete
After verification, we will delete or anonymize the applicable WhatsApp customer information in our active operational records, including relevant entries in our private Google Sheet and other Boomax-controlled records used for the message workflow, unless retention is required or permitted by law.
Timing and confirmation
We will acknowledge the request and aim to complete it within 30 days. We will confirm by email when the request has been completed or explain if additional time or information is reasonably required.
Limits and backups
We may retain limited information when necessary for legal obligations, fraud prevention, security, dispute resolution, or the establishment or defense of legal claims. Residual copies may remain temporarily in protected backups until those backups are overwritten through normal retention cycles. Meta, Cloudflare, Google, and WhatsApp may separately retain information under their own applicable policies; requests concerning their independent records may need to be made directly to those providers.
Cost
Boomax does not charge a fee for a standard WhatsApp data-deletion request.
Questions
For privacy questions, contact rentals@boomaxavrental.com.